Effective Date: December 1, 2024
At The Emily Pepper (“we,” “us,” or “our”), we are committed to ensuring your satisfaction with your purchase. This Return and Refund Policy outlines the conditions and process for returns and refunds.
1. Return Eligibility
1.1 Return Window:
Returns must be initiated within 10 calendar days of the delivery date as indicated by the shipping carrier.
1.2 Condition of Items:
Items must be returned in their original condition, unused, and with all original tags, packaging, and accessories included.
Damaged, altered, or incomplete items are not eligible for return.
1.3 Non-Returnable Items:
Sale items or final clearance items.
Customized, personalized, or special-order products.
Gift cards and items marked as “non-returnable” at the time of purchase.
2. How to Initiate a Return
2.1 Contact Us:
Email us at shop@theemilypepper.com with the following details:
Your order number.
Reason for the return.
Photos of the item, if it arrived damaged or defective.
2.2 Return Authorization:
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions for shipping the item back to us.
2.3 Return Shipping:
Items must be shipped back within 5 calendar days of receiving the RA number.
Return shipping costs are the responsibility of the customer unless the item was defective or the return is due to our error.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
3. Refunds
3.1 Processing Time:
Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
3.2 Refund Method:
Refunds will be issued to the original payment method used for the purchase.
3.3 Non-Refundable Costs:
Original shipping fees and return shipping costs are non-refundable unless the return is due to our error or a defective item.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.
5. Damaged or Defective Items
5.1 Reporting a Problem:
If you receive a damaged or defective item, please contact us at shop@theemilypepper.com within 48 hours of delivery.
5.2 Resolution Process:
Provide photos and a description of the issue. We will review your case and provide instructions for resolving the problem promptly.
6. Final Sale Items
Items marked as “Final Sale” are not eligible for return, exchange, or refund.
7. Contact Us
If you have questions or concerns about this Return and Refund Policy, please contact us:
Email: shop@theemilypepper.com
We value your trust and are here to help ensure your satisfaction with every purchase.
