Effective Date: December 1, 2024
At The Emily Pepper (“we,” “us,” or “our”), we are dedicated to providing a seamless and reliable shipping experience. This Shipping Policy outlines the details of our domestic and international shipping services.
1. Domestic Shipping
1.1 Shipping Options and Delivery Times:
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days (additional charges apply).
1.2 Free Shipping:
Orders over $100 (before tax) qualify for free standard shipping within the United States.
1.3 Processing Time:
Orders are processed within 1-2 business days (excluding weekends and holidays).
Orders placed after 12:00 PM (local time) will begin processing the next business day.
1.4 Tracking Information:
Once your order has shipped, you will receive an email with a tracking number to monitor your delivery.
2. International Shipping
2.1 Shipping Options and Rates:
International shipping rates and delivery times vary by destination. Exact costs will be calculated at checkout.
2.2 Customs and Duties:
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
2.3 Processing Time:
International orders are processed within 1-3 business days.
2.4 Tracking Information:
Tracking details will be provided upon shipment; however, tracking availability may vary by destination.
3. Delivery Issues
3.1 Address Accuracy:
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
3.2 Lost or Delayed Shipments:
If your package is delayed or lost during transit, please contact us at shop@theemilypepper.com. We will work with the carrier to resolve the issue.
3.3 Split Shipments:
For orders containing multiple items, we may ship products separately to expedite delivery. You will not be charged additional shipping fees for split shipments.
4. Order Modifications and Cancellations
4.1 Changes to Orders:
Requests for address changes or order cancellations must be submitted within 12 hours of placing the order. Once an order is processed, we cannot guarantee changes.
4.2 Order Cancellation:
If you need to cancel your order, please email shop@theemilypepper.com promptly. Refunds for cancellations will be issued to the original payment method.
5. Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: shop@theemilypepper.com
We value your trust and are committed to delivering your purchases promptly and securely.
